About Enjoin
At Enjoin, your work makes a meaningful impact.
We partner with hospitals and health systems nationwide to improve documentation accuracy, strengthen compliance, and ensure patient care is accurately represented. By combining deep clinical and coding expertise with advanced technology, our team delivers measurable results that support better patient outcomes and appropriate reimbursement.
We're committed to building a collaborative, high-performing culture where people are supported, challenged, and empowered to grow. With more than 200 professionals and a national network of clinical experts, you'll work alongside talented colleagues who value collaboration, innovation, clinical excellence, and a shared commitment to delivering exceptional results.
Proudly Great Place to Work® Certified for three consecutive years, we're dedicated to creating an environment where our people can do their best work while making a real difference.
Job Summary
The Denials Operations Analyst (DOA) supports the day-to-day infrastructure of the Denials Management function, ensuring workflows run efficiently across DRG Assurance and DRG Secure clients. This role plays a key part in coordinating denial workflows, maintaining operational reporting, and supporting technology solutions that enhance denial tracking and appeal processes.Working closely with denial specialists and leadership, this position helps drive operational efficiency, improve turnaround times, and support scalable growth of the denial management program while delivering a high level of client service.
What You'll Do
- Coordinate daily denial workflows, including intake, assignment, tracking, and progression of accounts
- Monitor work queues and ensure adherence to turnaround times for denial reviews and appeals
- Support workload distribution across denial specialists to maintain efficiency and balance
- Serve as a liaison between internal teams and clients, providing updates on workflows, account status, and deliverables
- Prepare operational summaries, status reports, and client-facing updates
- Assist with onboarding new clients by establishing workflows, reporting templates, and operational processes
- Support denial management systems and workflow tools, ensuring data accuracy and functionality
- Partner with internal technology teams to troubleshoot and resolve system or workflow issues
- Track and analyze key operational metrics, including denial volumes, productivity, and performance trends
- Perform reconciliation activities and resolve discrepancies in reporting data
- Contribute to dashboards and reporting tools to monitor denial trends and operational performance
- Identify workflow inefficiencies and support process improvements, automation, and scalability initiatives
Qualifications
- Experience in healthcare revenue cycle operations, denial management, CDI, coding, project management, or related healthcare environments
- Strong organizational skills with the ability to manage multiple workflows and competing priorities
- Analytical mindset with the ability to interpret data, identify trends, and solve problems
- Excellent written and verbal communication skills, including client-facing communication
- Experience with workflow management systems, denial tracking platforms, or healthcare data tools
- Proficiency in Microsoft Excel, including data tracking, organization, and basic analysis
- Proficiency in Microsoft PowerPoint and Word for reporting, documentation, and presentations
- Ability to work independently in a fast-paced environment while collaborating cross-functionally
- Detail-oriented with a focus on accuracy, process consistency, and operational efficiency
Work Environment & Expectations
- Fully remote, full-time position (40 hours per week)
- Monday through Friday during regular business hours
- Company-issued equipment provided
- Dedicated secure home workspace required
- High-speed internet connection required
- Strict adherence to HIPAA Privacy and Security requirements
- Ability to work independently while maintaining productivity and quality expectations
Why Enjoin
At Enjoin, we believe exceptional people deserve exceptional support. That's why we offer a comprehensive total rewards package designed to help our team members thrive professionally and personally.
- Comprehensive medical, dental, and vision insurance
- 401(k) with company match
- Generous paid time off plus eight paid holidays
- 100% remote work environment with company-provided equipment
- Professional development, continuing education, leadership training, and internal career growth opportunities
- Complimentary annual CEUs
- Access to advanced coding education and learning resources
- Employee wellness resources and discount programs
- Referral bonus opportunities
- White glove onboarding designed to set you up for success
- A collaborative, people-first culture proudly recognized as a Great Place to Work® Certified organization
Hiring Process
- Phone call with a Talent Acquisition Specialist
- Video interview with the Hiring Manager (must be on camera)
Equal Employment Opportunity
Enjoin is committed to fostering a diverse and inclusive workplace. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
